Not quite right? Return most unopened, non-prescription items within 30 days of delivery for a full refund. Damaged, faulty or incorrect items are always our responsibility.
What you can return
- Unopened, unused non-prescription products in their original packaging, within 30 days of delivery
- Any item that arrives damaged, faulty or incorrect. We pay the return postage.
What can't be returned
- Prescription medicines and veterinary diets, which can’t be resold for safety and legal reasons
- Opened food, treats, supplements and parasite treatments
- Refrigerated or temperature-sensitive products
- Used toys, beds and grooming tools
How to return an item
- Email sales@pethealthsupply.com with your order number and the item.
- We reply with a return authorisation and our UK returns address.
- Send the item back by post with a tracked service. Return postage is paid by you unless the item is damaged, faulty or incorrect.
- We refund to your original payment method within 3 working days of receiving the item.
Arrived damaged or wrong? Contact us within 7 days with a photo and we’ll replace or refund it. This policy does not affect your statutory rights under UK consumer law. See our terms and conditions and UK delivery information.