We’re here to help

Contact us

Questions about an order, a prescription or the right product for your pet? Our friendly team usually replies within one business hour.

Pet owner holding a happy dog, ready to contact us for help

The quickest way to contact us is by phone during business hours, or send a message any time using the form below. Please include your order number if you have one.

Call us

020 7946 0000
Mon–Fri, 8am–6pm UK time

Email us

sales@pethealthsupply.com
Replies within 1 business hour

Our location

[Street address]
[Town/City] [Postcode]
United Kingdom

Business details

Contact us online

Our team handles orders, payments, prescriptions and product questions. We can’t give medical advice about your pet. For that, please speak to your veterinarian. If you’re contacting us about a damaged or incorrect item, a photo of the product and packaging helps us resolve it on the first reply.

Before you contact us

Many answers are in our pet pharmacy FAQ. For general pet health advice, the BVA pet owner advice are a great place to start.